Buying e-liquid online is difficult without being able to taste the flavor, and reviews aren't always enough to know if it will be compatible with your palette. If you are simply not satisfied with the flavor of any Vapejoose brand e-liquid send it back to us at least 75% full and we will replace it with another Vapejoose brand e-liquid. In order to keep our costs as low as possible we do ask that customers pay for return postage to send back flavor replacement bottles.
If you ever suspect a defect in quality, purity, or flavor please let us know within 30 days of your order by contacting firstname.lastname@example.org or calling 844-MY-JOOSE. If the problem is our fault we will remedy the situation quickly and painlessly. We will pay for return shipping if the fault is on our end. Any issues outside of the 30 day window will be handled at the sole discretion of Vapejoose.
Hardware may be returned within 14 days from order receipt as long as it is in new and unused condition. If hardware has been used and there is a technical fault, you will have to contact the manufacturer regarding their manufacturer warranty. Customer is responsible for return postage. If you received the wrong hardware, or incorrect variant, please contact us to resolve the issue.
Coils and other consumable items may not be returned. If your consumables are not working properly, taste burnt, fail to produce vapor, or if you have questions about your coils or consumables please contact our support team or visit your local vape shop with questions. If you suspect a manufacturer defect please contact the manufacturer to ask about their warranty.